FAQ

With the Hydro-Qube devices (QB-5, QB-10, QB-20), only use distilled water.

For the Moleculizer 810 (M-810), we recommend distilled or demineralised water, with a preference for distilled.

DO NOT use tap water. This will damage the cell in the machine and void your warranty.

When you receive your machine, it will come in a large box with the Quick Start Guide and any inclusions listed on its store page. We will also email you the full Operator’s Manual which will include detailed instructions on the operation and maintenance of your machine.

Each machine is quality tested at every stage of its production and we don’t want to have any issues of our machines being damaged in transport. We go beyond average and choose the best foam and package the machine in a way that every side has at least 2 layers of protection. We have experienced some damage over the years and have included thick corner braces as well to add that extra protection.

For cleaning the outside of the Moleculizer 810 (M-810), we recommend using stainless steel wipes.

Cleaning the outside of the Hydro-Qube machines (QB-5, QB-10, QB-20) can be done with a cloth that has been soaked in warm, soapy water.

Do not use commercial cleaners, steel wool or other abraisive materials to clean our machines.

Interior cleaning instructions vary depending on the machine. We recommend reading the Operator’s Manual that was sent via email when you purchased your machine for guidance on cleaning and maintenance procedures. If you have misplaced this manual, we suggest sending a request for a copy via our Support page form.

If you’d like to return your machine, please head to our Support page and let us know why you’d like to make a return. Please also ensure you read our Returns Policy to determine if you are eligible for a refund.

If you wish to use direct bank transfer, please contact us for details.